Change Healthcare | Rhode Island Commerce

The Company

Change Healthcare, Inc. (NASD: CHNG), is a publicly traded Nashville-based health tech company that employs approximately 14,000 jobs nationwide. Change Healthcare is a key catalyst of a value-based healthcare system and a provider of revenue and payment cycle management. The Company offers software, analytics, network solutions, and technology-enables services to help create a stronger, more collaborative healthcare system. The Company’s patient access services business in Pawtucket will provide outsourced patient access and engagement solutions that will increase revenue and reduce costs, while improving patient satisfaction for the hospital groups and physician practices around the U.S.  Services include appointment scheduling and reminders (coordinates patient-provider interactions), revenue cycle management support, pre-registration and insurance verification services, daytime overflow and 24/7 live call support, physician on-call services, patient outreach services, post-discharge follow-up, and other specialized outbound calling.

Approved Incentive

Change Healthcare conducted a competitive process to determine whether to expand in Florida or Rhode Island. The Company currently operates from a single location, which is located at 100 Freight Street, Pawtucket. Due to a growing customer base and demand for the service that the Company provides, Change Healthcare has been evaluating the potential to increase the call center presence.  The Company currently has 268 full-time employees in Rhode Island. The new jobs beyond those existing 268 positions, will be comprised of client service management (i.e. call center response management).

The Commerce board approved incentives for Change Healthcare Options to expand into Rhode Island by locating nearly 300 new employees in Pawtucket. Twenty-seven of those new jobs have been approved for Qualified Jobs Tax Credits worth approximately $480,000 over 10 years

Additional Documentation

Board Resolution icon-pdf
Economic Impact Analysis icon-pdf
Press Release icon

Media Coverage

Raimondo Announces 5 New Real Estate Deals, New Company Expanding in R.I.